How far in advance should I place a reservation?
As soon as your plans are fairly definite, just give us a call, book online or send us an e-mail to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months especially weddings, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, same week, or even within the hour. With one of the largest fleets and chauffeur staff in Central New Jersey though we usually respond to short notice needs better than anyone in the local market. We want your business!
What is your standard special event cancellation policy?
Special events include major sporting & social events, premium concerts, New Years, Thanksgiving & Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered. Some variations may apply and will be reviewed at time of quoting and/or booking.
How can I obtain a receipt for my charges?
Exclusive Taxi And Car Service can provide receipts for charges most conveniently by e-mail once the job is complete. If you use our web-based reservation system you can also retrieve a receipt once the ride is completed and closed out. These stay in your profile history as well.
What if I only need the vehicle to pick us up and drop us off. Can you offer this type of service?
Yes, there may be instances and occasions where transfer service is possible with the exception of peak demand dates and events. A transfer is a direct, one-way pick up and drop, at a set time. Wait time, extra stops and additional driving around are not calculated in the pricing and would add the charges or revert the service to hourly if extensive. If traffic or weather conditions are a factor, the minimum charge may be more. It is best to review all details at the time of reservation to determine what type of service will best apply.
Do you require a “damage” or “cleaning” deposit for stretch limousines?
We require either a deposit upfront or a credit card guarantee for potential damage or excessive cleaning costs that could occur during the course of a rental.
Do you allow smoking in your vehicles?
All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.